Red Dog Saloon

Behind those swinging doors

278 S. Franklin Street
Juneau AK, 99801
(907)463-3658

Frequently Asked Questions

Frequently Asked Questions

Below we try to answer some of the frequently asked questions regarding our products, shipping, or anything else pertaining to the Red Dog Saloon. If you do not see your question answered below, please send us yours via the form on our contact page.

General Questions

Are kids allowed in the saloon?
If they are yours and you are with them, YES!

Do you take reservation?
No, we do not. The saloon is first come, first served.

Shipping Questions

How do you ship?
All orders are shipped via United States Postal Services. Most U.S. orders are shipped via USPS Priority Mail, starting at $19.

When should I expect my order to arrive?
When an order is placed,  it takes 10-12 business days for the order to be processed and prepared to be shipped. Once the order is shipped, it generally takes 5-7 business days from Alaska for the order to be delivered with USPS Priority Mail.

Do you ship internationally?
Yes! Prices for international shipping varies. If you are in Canada, UK, or Australia, you can order directly from our website. For any other international orders please contact us at (907) 463- 3658 or email us at gifts@reddogsaloon.com.

Exchange & Refund Policy

We do not offer refunds. All sales are final. We only accept exchanges under the conditions outlined below.

Exchanges

  • Items may be exchanged within 30 days of purchase.
  • Items must be unused, unworn, and in their original condition with all original tags attached.
  • We reserve the right to deny an exchange if the item does not meet these requirements.

Shipping

  • Customers are responsible for all shipping costs associated with exchanges, including the cost of returning the original item and shipping the replacement item.
  • Original shipping charges are non-refundable.

If you have questions or would like to request an exchange, please contact us before sending your item back.

Need help?

Contact us at gifts@reddogsaloon.com for questions related to refunds and returns.

Employment Questions

Do you hire seasonally?
We do. Our busiest months are during the tour season, typically from April to September. If you are interested in working for the Red Dog Saloon, please fill out an application on our Employment page.